Below, we outline the most common challenges with logging into MetaTrader 5 and how to quickly fix them.

1. Incorrect Login Credentials

Login:

This is your account number, not your email address.

Password:

The trading password sent to you upon account creation.

Server:

You must select the correct server name provided in your email or dashboard.

To find your login credentials:

1. Go to your Top One Trader Dashboard: https://app.toponetrader.com
2. From your account list, click the account you want to access.
3. Click the Credentials button at the top of the page, next to Initial Balance.
4. In the Account Credentials window, click the Copy icon next to each field to copy your:
   • Login ID
   • Password
   • Server

You can then paste these credentials directly into your trading platform when logging in.

Login (Account number), Password, Server

2. How to Log In to the MetaTrader 5

Desktop/PC App:

1. Open the MetaTrader 5 platform
2. Click File > Open an Account
3. Search for the Broker > Top One Trader Ltd then Next
4. Click the "Connect with an Existing trade account" then Enter your credentials:
   • Login: (Your account number)
   • Password: (Trading password from your dashboard, Not Investor Password)
   • Server: TopOneTrader-MT5 or TopOneTrader-Trade
5. Click Finish to log in

Mobile App:

1. Open the MetaTrader 5 application
2. Click the ➕ on the upper right corner or Click the Add trading account on your screen
3. Search for your Broker/Server name exactly as shown in your dashboard > Top One Trader Ltd
4. Login to an Existing Account then Enter:
   • Login: Your account number
   • Password: (Trading password from your dashboard, Not Investor Password)
   • Server: TopOneTrader-MT5 or TopOneTrader-Trade
5. Tap Login

Still stuck? Reach out via Live Chat or email support@toponetrader.com — we're here to help!